FAQS

Where Can I Find The Status Of My Order?

We thank you for your order! What’s next? How long does it take to receive the order? We ship all orders via USPS Priority from our warehouse in southern California. Generally shipments go out within 1-2 business days of your purchase and tracking is available on all shipments upon request.  After your order has shipped from our warehouse it should arrive at your doorstep within 1-4 business days depending on your location.  Obviously, if this is an international order it will take a bit longer 7-15 business days.

If you ever have a question regarding your shipment, please email us at support@cacktales.com and we’ll do our best to answer any and all questions you may have. We generally respond to all email inquiries within 24 hours.

Does Cacktales Offer International Shipping?

Yes we do! It is based on a flat rate system.

Canada orders are a flat rate $10 . But each additional item is another $5. For example: 2 items shipping to Canada would be $15 ($10+$5).

All other international countries are a flat rate $20. Each additional item is another $5. For example: 2 items to shipping to Australia would be $25 ($20+$5).

Once your international order has shipped it usually takes 7-15 business days for delivery. All international orders will be sent via USPS First-Class mail.

Customers may have to pay duties & taxes upon delivery (though we send as “gift”).  We ship internationally too Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United Kingdom.

My Cack Doesn’t Seem To Be Working What Should I Do?

See a doctor son son!

What is a Cacktale? What's up with the name Cacktales? 

Cacktale is a slang for "Hook-Up Story".  For example, "Last night I went out with my boys met up with these girls and created one crazy Cacktale".   This site first started out as an anonymous hook-up story blog for both guys and girls (which will we bring back in the future).  It was a place where people could share funny, weird and unusual sex stories without the fear of being judged due to it remaining anonymous.  So put Cack (person) and Tales (stories) together and you get the final name.  

I Ordered An Item And It Doesn’t Fit, How Can I Exchange It For The Correct Size?

We’re sorry to hear the item doesn’t fit, but don’t worry! It’s super easy to do a return or exchange so long as the item is unworn. Email us 24-7 at support@cacktales.com and we will respond within 1-2 business days with instructions.

I Ordered An Item And I Don’t Like It. How Can I Return It For A Refund?

We understand that sometimes things don’t work out, and we’re here to make that return as easy as possible for you. So long as the item is unworn and unwashed and its within 30 days. You can email us 24-7 at support@cacktales.com and we will respond within 1-2 business days with instructions. Upon arrival at the item in our shipping facility we will refund you the total amount you originally paid minus the initial shipping charge.  Refunds usually take 1-3 business days to post back into your account. 

How Are My Clothes Shipped? Do You Offer Expedited Shipping?

It will always be sent USPS Priority Mail (1-3 business days once shipped). If you would like expedited shipping, please feel free to email us at support@cacktales.com before you order, please include: What you would like to order, your shipping address, and the time frame in which you would like to receive your order and our customer support specialist will give you all of the shipping options that are available.  International orders are sent USPS first-class and usually take 5-15 business days for delivery. 

Is My Checkout Safe And Secure? Where Can I ask A Technical Question?

Cacktales takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication. www.cacktales.com’s shopping cart and checkout process are protected by SSL certification. If you have any problems ordering online, or have any technical questions at all, please email support@cacktales.com and we will get back to you within 24 hours.

I’m Not Sure On A Specific Product, How Can I Get More Information?

We’re always striving to make our descriptions better and more accurate, but sometimes we miss some things that you might want to know. We want you to love the Cacktales product you are considering, and if you EVER have ANY question regarding ANY garment or accessory that Cacktales sells, please email us at support@cacktales.com and we’ll do our best to answer any and all questions you may have. We generally respond to all email inquiries within 24 business hours.

I Have a T-shirt Idea you Guys should make!

Nice! Bring the heat!!! We love all new fresh scummy ideas! Please email them to support@cacktales.com. If you shirt idea is picked we will shoot you and email notifying you of this. We will then mail you that shirt for free…of course!

Do You Have Any Discount Codes Available?

Absolutely! You can earn a discount by liking us on Facebook, following our social media handles @cacktales or by signing up for our mailing list where new promotions and discounts are always listed.

What is Cacktales Privacy Policy? 

PRIVACY POLICY

PERSONAL INFORMATION

Cacktales collects any Personal Information regarding a specific person. This information includes, but is not limited to name, address, telephone number, email address, birth date, information about the person’s activities and purchases. This also includes sensitive information, such as your credit card number.

THE INFORMATION WE GATHER

At Cacktales we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discounts, and special promotions.

AGGREGATE DATA AND INFORMATION USAGE

Along with personal information, we collect and store records about the products purchased pages viewed by all visitors to our website. This data is aggregated to provide us with specific shopping trends on our website. Our Web servers automatically collect information about each visitor who requests Cacktales Web pages, including your computer’s IP address. Through the use of this information, we are able to tailor a unique shopping experience for our customers.

CLICK-STREAM DATA AND COOKIE TECHNOLOGY

Click-Stream information is used to process your order and ensure delivery to you. This information will allow us to see how what pages are visited and what features are used. In addition, this information is aggregated to disseminate current shopping trends of our consumers. This information will not reveal your identity or be linked to you personally. Cacktales may also utilize cookies to analyze data as well. Any information that these third parties collect via cookies and action tags is completely anonymous. We use this information to complete, analyze and support your purchases from Cacktales.com and use of the Cacktales.com web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be provided only to our staff and any third-party involved in the completion of your transaction.

EMAIL SUBSCRIPTION PREFERENCES

Providing Cacktales your e-mail address opts you in to receive Cacktales e-mail newsletters. You may choose at any time to discontinue receiving e-mail newsletters by opting out or unsubscribing. Cacktales will not rent, sell or give your e-mail address to any other organization for the purposes of marketing or solicitation. Cacktales will need to supply your e-mail address to specific service providers who deliver e-mail on our behalf. However, third-party service providers are contractually prohibited from using your information for any purpose other than in accordance with the terms of their agreements with Cacktales.

*Please note: You may be contacted by email, mail, or telephone regarding any placed order on Cacktales.com

COMMUNICATIONS FROM LIFTED RESEARCH GROUP OTHER COMPANIES

Cacktales uses third-party companies to help us provide products and services to you, to assist in market research, to manage personal and sensitive information, or to fulfill promotions and communicate with you.  Cacktales.com is not responsible for privacy practices of these companies. All companies that work with Cacktales are restricted from using any information in any manner other than providing you with the products and services available from Cacktales.

PRIVACY NOTES

Cacktales may provide links to Web sites outside of Cacktales.com as an added convenience/service to the user. Additionally, affiliates of Cacktales.com may link to our site. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. Cacktales is not responsible for the privacy, terms of use or other policies of any other Web site.

Cacktales will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property or safety of Cacktales.com, our users or others.

PRIVACY POLICY CONSENT AND CHANGES

By using the Cacktales.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.

INTERNATIONAL SHIPPING POLICIES

Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination. All packages shipping internationally cannot exceed 4lbs.

Standard Shipping

Please allow 10-25 business days for orders shipping internationally to be delivered.

Customs and Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.

PO Boxes

Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.

Packages going to Australia will be handed off to:

Australia Postal Corp -613 8847 9045

Packages going to the UK will be handed off to one of the two listed below:

Parcel Force- 08448 00 44 66

Royal Mail- 08457 740 740

Exchange Rates

All prices shown on the Cacktales.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and Cacktales.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

Holiday Schedule

Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:

  • New Year’s Day
  • Martin Luther King’s Birthday
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving Day
  • Christmas Day

 Where Is CackTales Located?

CackTales keeps it scummy in the streets of LA. Our corporate offices, design production offices, warehouse and shipping facilities are all located in the armpit of Los Angeles, CA.